This website uses cookies to ensure you get the best experience on our website. Learn More
  • Understand LivePerson's 4E Framework for customer satisfaction and operational efficiency
  • Drive operational performance and business outcomes for messaging programs
  • Use Conversational Operations to coach teams and create business value

Your Course Creator

Paul Gillespie

As part of LivePerson Transformation team, Paul works with the biggest companies in the world to unlock and to optimize asynchronous messaging using conversational AI. With over a decade of experience in various operational set ups, industries, and business lines, Paul brings an outcomes focused and pragmatic approach to driving operational excellence.

By the end of this course, you will be able to:

    • Use the LivePerson 4E Framework for Conversational Operations
    • Identify and understand metrics and KPIs for Conversational Operations
    • Perform a Health Check and make appropriate suggestions for improvement
    • Effectively Coach team members and their managers


  • There are no prerequisites for this course
"This certification helped me not only implement immediate improvements within my team, but it made me more confident to work with other departments in my company as we look to scale messaging."

CX Operations

Self-paced for your learning convenience

Course Duration: This self paced e-learning course is approximately 14 hours. We recommend completing it within a week of starting to absorb the material. To earn your certification, you must complete the course within 30 days of starting.

Contact us to register for this course.

Check out our other courses

Certified Specialist

LivePerson AI Native Foundations

LivePerson’s AI Natives are people who have an AI filter or lens that they can apply to their worlds - professionally or personally. In essence and practice, they can identify, ...

Course Details
Certified Professional

LivePerson Messaging Foundation

The LivePerson Messaging Foundation course is designed to allow participants to gain the understanding, knowledge and skills to be a successful part of the messaging project tea...

Course Details
Certified Specialist

Conversational Design

Conversational Design is about helping the consumer navigate the conversation. This course will give you the tools to evaluate and optimize the conversations in order to provide...

Course Details
Certified Specialist

Conversational Engineering

Conversational Engineering is about implementing real-world bots based on the engineering and orchestration of conversations to serve your consumers' goals. This hands-on, tec...

Course Details