Certified Professional

Conversational NLU Expert

Intents are the foundation of Conversational AI and a necessary component of an automated messaging program. LivePerson provides powerful tools to help you create a robust intent domain. After this course, you will be able to use LivePerson's intent tools to create, train, troubleshoot, and implement a high performing intent domain for your business.

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Understand the power of Intent-driven business and be able to explain the NLU workflow
Create and test your intent domain in intent manager
Evaluate, tune, and deploy your domain
Analyze and discover new intents

This course covers the following topics:

- Introduction to NLU & Intent Driven Business
- Working with intents
- Working with Intents - Advanced

Prerequisites

Participants must have a strong understanding of the inner workings within their own company
Participants must have prior knowledge of their company's systems, policies, and procedures
Participants are familiar with the Conversational Cloud implementation and their company's conversational commerce goals

"The step by step on how to utilize Intent Manager is useful for building a baseline to understand and explain the tools we have available as well as continuously improving our setup."

Bot Manager
Telco Industry

Self-paced for your learning convenience

Course Duration: This self paced e-learning course is approximately 4 hours. In order to earn your badge, the course must be completed within 30 days of the participant starting it.

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