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  • Define and map an effective operational set-up of a messaging program
  • Explain the operational activities that deliver success for a messaging program
  • Describe the methodology to deliver effective conversations for agents as well as bots

Your course instructor

Tim Marshall

Tim is a learning and development specialist with over 17 years experience. In his many roles, he has implemented a wide range of learning, training and e-learning, undertaking all elements of the training lifecycle and managing projects of varying sizes.

By the end of this course, you will be able to:

    • Define and map an effective operational setup of a messaging program
    • Explain the operational activities that deliver success for a messaging program
    • Describe the methodology to support effective conversations
    • Create best practice guidelines for managing successful messaging operations
    • Correctly run coaching sessions following key processes and utilizing messaging data
    • Apply the operational optimization concepts to real-world examples

Prerequisites

  • You have attended the Certified Messaging Foundation course
  • You are familiar with contact center operational challenges
"I discovered the appropriate tools to optimize the messaging programs in our enterprise. The class structure makes learning easy and fun and the after course material helps me develop new skills and knowledge.”


Find a date and location that suits you

  • Coming Soon

Course Duration: 2 days

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