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  • Get familiar with the messaging mindset
  • Apply messaging processes to real-world examples
  • Understand the tools and processes that make messaging a success for your business

Your course instructor

Tim Marshall

Tim is a learning and development specialist with over 17 years experience. In his many roles, he has implemented a wide range of learning, training and e-learning, undertaking all elements of the training lifecycle and managing projects of varying sizes.

By the end of this course, you will be able to:

    • Messaging mindset
    • How does messaging fit in with the the world of conversational business and digital engagement
    • Messaging success management
    • Tools and knowledge management
    • Roles, responsibilities and messaging performance
    • Optimization, optimization tools and the LivePerson 4E and AIR frameworks
    • Certification exercises and quiz to validate participants’ knowledge


  • There are no prerequisite courses for attending the foundation course
  • You are familiar with or part of the team that looks after the success of the Conversational Cloud program
“LivePerson Institute brought to my team the knowledge, expertise and tools to optimize and scale the messaging programs in our company’s projects. Looking forward to attend the next course!”

Start the self-paced course at any time that is convenient for you.

Course Duration: The self-paced e-learning course can be completed in 2 days or spread across a couple of weeks. The maximum duration is 30 days from start.

Any further questions we can help you with?
Contact us to register your interest.

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