Certified SpecialistConversational Engineering

Conversational Engineering is about implementing real-world bots based on the engineering and orchestration of conversations to serve your consumers’ goals. This hands-on, technical course will give you the theoretical understanding and practical application of conversational AI using LivePerson’s technologies.

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By the end of this course, you will be able to:

Build high-quality bots

Apply conversational engineering methods and best practices shared by our experts to develop conversational bots at scale

Design and develop integrations

Integrate with APIs, 3rd-party systems, and knowledge bases, and implement conversational applications using FaaS and Conversation Orchestrator.

Contribute to the management of the NLU life cycle

Discover the NLU life cycle and the conversational design process to enrich your expertise.

Create the best automation CX

Learn how to build bots that collaborate with human agents for the best consumer experience.

Your course mentor

Francesco Palma

As a consultant and educator, Francesco is responsible for the success of enterprise brands when adopting and applying conversational AI at scale. Francesco’s knowledge and passion focus on Product Development and Natural Language Processing.

Prerequisites

You know how to apply the fundamentals of coding with JavaScript and Node.js
You know what a REST API is, how to call it programmatically, and process the response
You are familiar with the software development life cycle
You are familiar with authentication methods like OAuth

“Thanks to this course, I can now develop bots and integrate them with my company’s APIs at scale to bring value to our customers. I also work with Conversation Designers and Bot Analysts to bring new automations to life. It’s like a dream job!”

This course is self-paced

Course Duration: 40 hours of learner interaction

Any questions?

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