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Certified Specialist

Conversational Engineering

Conversational Engineering is about implementing real-world bots based on the engineering and orchestration of conversations to serve your consumers' goals. This hands-on, technical course will give you the theoretical understanding and practical application of Conversational AI using LivePerson's technologies.

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  • Build high-quality bots by applying the Best Practices shared by our Experts
  • Design and develop integrations with APIs, 3rd party systems, and Knowledge Bases
  • Discover the power of the NLU life cycle to get the most out of Conversational AI
  • Build bots that collaborate with human agents for the best consumer experience

Your course mentor

Francesco Palma

As a consultant and educator, Francesco is responsible for the success of many brands when it comes to conversational technologies and conversational engineering. Francesco's knowledge and passion focus on software development and Natural Language Engineering.

By the end of this course, you will be able to:

    • Develop bots End to End
    • Work with Functions and Conversation Orchestrator
    • Apply Next level NLU for Bots

Prerequisites

  • You know how to apply the fundamentals of Coding with JavaScript
  • You understand the lifecycle of software and know how to debug
  • You are familiar with REST APIs and how to call it and process any response
  • You know what Authentication methods like OAuth are and their purpose
  • You know how systems can be integrated into one another
  • You won't be required to write Python code, but you will need to read and follow it
"Thanks to this course I can now develop bots and integrate them with my company's APIs at scale to bring value to our customers. I also work with Conversation Designers and Bot Analysts to bring new automations to life. It's like a dream job!"


  • Interested?

This course is self-paced
Course Duration: 40 hours of learner interaction

Any questions?
Contact us.

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